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Covid 19 Advisory Information

Home For Your Business COVID 19 Advisory Information

Branch Lobby re-openings 

Beginning Tuesday, July 7th Touchstone will reopen 10 of our branch lobbies. With the exception of our Louisburg, Boydton and Rivers Bend branches all our locations will be open and ready to greet you personally. Although you will notice a few changes in place to protect our staff, customers and visitors, you will also see that our commitment to providing you superior customer service remains constant.

We have adopted CDC best practices at all of our branches. Now when customers enter the branch, you will be asked to maintain social distancing by following the markers on the floor. Plexiglas barriers have been installed at teller windows and in offices to help provide protection. Generally, Touchstone staff will be wearing face-masks and they would love it if you would too. We understand that for some wearing a mask may seem like an inconvenience, but we ask that you recognize that our staff interacts with many customers throughout the day.

When you visit a branch, we will check you in at the front door. If we are unable to recognize you, you will be asked to present a valid ID and you may be asked to wait if the number of customers allowed in the branch at that time is at capacity.

If you are feeling unwell, we encourage you to continue to utilize our online and mobile banking services. If you need further assistance, please call 888-478-4434 for a consultation on how we can best assist you. Although not all of our lobbies will be open, you can schedule an appointment at any branch.

Please note that our lobby hours will be from 10:00 am to 3:00 pm to allow for cleaning prior to opening and after closing for the day. Drive through hours will remain unchanged.

Like you, we look forward to the time when this is all behind us. Until then, in our tradition of providing superior service we have adopted these CDC guidelines to help keep us all safe. Look for further updates about additional branch re-openings.

BUSINESS ASSISTANCE

The SBA Paycheck Protection Program (PPP) has been successful in helping 459 local businesses secure loans totaling nearly 40 million dollars. We are proud to have been a partner in getting this much needed loan assistance to the communities in Virginia and North Carolina that we serve. Although we are no longer accepting PPP loan applications, those businesses that have a PPP loan with us can now apply for loan forgiveness. For more information about the PPP Loan Forgiveness go to: https://ppp.touchstone.bank/

CONSUMER ASSISTANCE*

In order to mitigate the impact of these events for individuals Touchstone Bank is announcing the following Consumer Assistance:

  • Loan Payment Deferral: We are deferring loan payments up to 90 days with no fees and no credit bureau impact.
  • Unsecured Loan: We are offering a low rate loan, to existing customers, of up to $5,000, with six months interest-only, then amortized over 24 months. Customers must have an existing loan with Touchstone and need a checking account for funding and auto draft.
  • Quick HELOC: Eligible customers can borrower up to $25,000. We will lend up to 95% loan to value (LTV) when the existing first lien is held by Touchstone. There are no closing costs and no appraisal. Minimum loan amount is $5000.
  • Certificate Early Withdrawals: We will waive the Certificate early withdrawal fee to assist customers.

For more information on these programs call your branch manager. Branch Directory

TAKE ADVANTAGE OF DIGITAL ACCOUNT ACCESS

Online and mobile banking are the most convenient way to access and manage your account. If you are new to digital banking now is a great time to get acquainted. Visit our website www.touchstone.bank or download our mobile apps from the App Store and Google Play to enroll today. To use our mobile apps, you must first be enrolled in online banking. If you need assistance call us 888-478-4434 Monday through Friday, 9:00 am to 5:00 pm.

Touchstone Bank offers a wide range of online and mobile banking tools that are available 24/7.

Use our online and mobile banking tools to:

REMEMBER TO KEEP YOUR PERSONAL INFORMATION SAFE

With the overwhelming amount of news coverage about the coronavirus pandemic, phishing attacks are on the rise. Beware of online requests for personal information. A coronavirus-themed email that seeks personal information like your Social Security number or login information is a phishing scam. Legitimate agencies won’t ask for that information. Never respond to the email with your personal data.

To find legitimate information on the coronavirus, make sure you are going to reliable websites. Here is our list:

  1. Center for Disease Control and Prevention (CDC) at https://cdc.gov
  2. World Health Organization (WHO) at https://www.who.int/ith/en/
  3. Virginia Department of Health (VDH) at https://www.vdh.virginia.gov
  4. North Carolina Department of Health and Human Services at https://ncdhhs.gov
  5. National Institutes of Health (NIH) at https://www.nih.gov

WE WILL KEEP YOU INFORMED

Look for more updates in the future about programs, services and other developments that will be of interest to you.

Thank you for your patience and cooperation as we strive to deliver excellent customer service while keeping our focus on maintaining the health and well-being of our valued customers and staff. 

Stay tuned and stay healthy.

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